Refund & Cancellation Policy

1. How We Charge for Services

TechMicro Assist operates on a transparent, consent-first payment model. Here is how it works:

• An initial consultation or problem assessment may be provided at no charge.
• If a paid service is required, the full scope of work and all applicable fees will be clearly communicated and agreed upon before any charge is made.
• No payment will ever be collected without your prior, informed consent.
• All fees are quoted in the applicable currency and are inclusive of any applicable taxes.

2. Cancellation Policy

You have the right to cancel a service at any point before it begins, with no charge whatsoever. Cancellation terms once a service has started are as follows:

Before the Session Begins

• Cancel at any time before the support session starts — full refund, no questions asked.
• No cancellation fees or penalties apply at this stage.

During an Active Session

• If you wish to cancel mid-session, please notify your specialist immediately via live chat.
• If meaningful work has not yet commenced, a full refund will be issued.
• If work is already in progress, a partial or full refund will be assessed fairly based on the stage reached.

After the Session is Completed

• Cancellations after a successfully completed session are not applicable.
• If you feel the service was not delivered as agreed, please refer to our Refund Policy in Section 3 below.

3. Refund Policy

We stand behind the quality of every session. Refunds are available in the circumstances below.

You Are Eligible for a Refund If:

• The technical issue could not be resolved despite our specialist's genuine best efforts.
• You were charged an amount different from the one agreed upon before the session.
• The service delivered was materially different from what was described and consented to.
• A billing or payment processing error occurred on our end.
• You cancelled before the session began (full refund, as stated above).

Refunds Will Generally Not Be Issued If:

• The issue was successfully resolved during the support session.
• You chose not to follow the specialist's recommended steps or instructions.
• The issue was caused by third-party hardware, software, or factors entirely outside our control.
• The refund request is submitted more than 7 days after the service date (unless exceptional circumstances apply).
• A refund has already been issued for the same or a substantially similar issue previously.

4. How Refunds Are Processed

Once a refund is approved, here is what happens next:

• Refunds are always returned to the original payment method — we do not issue refunds via alternative methods.
• You will receive an email confirmation once the refund has been initiated from our end.
• Bank processing times may vary and are outside our control.

5. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us through any of the following channels. Have your session details or order reference ready to help us act quickly:

• Live Chat: Available 24/7 on our website — the fastest way to reach us.
• Email: techmicroassist247@outlook.com — we respond within 24 hours.
• Contact Form: Visit our Contact Us page and select "Billing / Refund Query".

6. Disputes

If you are not satisfied with the outcome of your refund or cancellation request, you may escalate your concern to our senior support team. We are committed to resolving all disputes promptly and fairly.

If a satisfactory resolution cannot be reached through us directly, you may be entitled to raise a dispute with your payment provider or credit card issuer under their applicable buyer protection terms.

7. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the revised terms.