Privacy Policy

1. Who We Are

TechMicro Assist ("we", "us", "our") is an independent technical support service provider. We are not affiliated with, endorsed by, or connected to Microsoft Corporation or any of its subsidiaries. Our website provides independent assistance for users experiencing technical issues with Microsoft software products.

For any privacy-related queries, you may contact us at: privacy@techomicroassist.com

2. Information We Collect

2.1 Information You Provide

• Name and contact details (email address, phone number) when you initiate a chat or contact us
• Chat transcripts and communication history with our support specialists
• Technical information about your device or software issue that you share during support sessions
• Payment information when you purchase a support service (processed securely by third-party payment processors)

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on site, and referring URLs
• Device identifiers and cookie data

3. How We Use Your Information

We use the information we collect to:

• Provide technical support and assistance services
• Respond to your enquiries and communicate with you
• Process payments and manage your service account
• Improve our website, services, and customer experience
• Send service-related communications (not marketing, unless you opt in)
• Comply with legal obligations and enforce our terms
• Detect and prevent fraud or misuse of our services

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Chat cookies: Used by our live chat provider (Tawk.to) to maintain chat sessions
• Advertising cookies: Used by Google Ads to serve relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We work with trusted third-party services that may process your data on our behalf:

• Tawk.to – Live chat platform (subject to Tawk.to's privacy policy)
• Google Analytics – Website analytics and performance tracking
• Google Ads – Online advertising platform
• Payment processors – Secure payment handling (subject to their respective privacy policies)

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (as described above)
• When required by law, court order, or regulatory authority
• To protect the rights, property, or safety of TechMicro Assist, our users, or the public
• In connection with a business merger, acquisition, or sale of assets (you will be notified)

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Chat transcripts are typically retained for 12 months. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data ("right to be forgotten")
• Objection: Object to processing of your data for certain purposes
• Portability: Request transfer of your data in a structured, machine-readable format
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@techomicroassist.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@techomicroassist.com
• Live Chat: Available 24/7 via our website
• Contact Form: Contact Us Page